SUPRTD
Partner Standards
SUPRTD introduces members to independent specialists. These are the standards those specialists are held to, the questions we ask before anyone joins the network, and what happens when an introduction does not work.
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01 Why these standards exist
A SUPRTD introduction carries our judgement. Members come to us precisely because they do not want to assess a stranger alone, so the assessment has to happen before the introduction rather than after it.
These standards are published so members can see what an introduction rests on, and so specialists know what they are agreeing to.
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02 Who we work with
We work with individuals and firms who advise independent professionals: accountants, solicitors, mortgage and protection advisers, bookkeepers, technology specialists, recruiters and others.
We do not accept every applicant, and the network is kept deliberately small. A specialist is added because members need what they do, not because they applied.
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03 Professional standing
Before a specialist joins the network we check that they are who they say they are and are permitted to do what they do.
That means confirming identity and trading status; confirming any regulatory permission or professional body membership their work requires, directly with the relevant register; and confirming professional indemnity cover of at least £1 million. We check the register that governs the specialist's own field — the Financial Conduct Authority register for regulated financial advice and mortgages, the Solicitors Regulation Authority for solicitors, ICAEW or ACCA for accountants, and the Chartered Insurance Institute for insurance advisers. Cover is evidenced: we ask to see the certificate, and we do not accept a self-declaration.
Where a specialist is regulated, the regulator is theirs and not ours. SUPRTD is not regulated and does not supervise their advice.
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04 Relevant experience
Credentials alone are not enough. We look for specialists who already understand irregular income, single-person and small company structures, and decisions taken without a board or an in-house team.
We ask for examples of comparable work and take two references, at least one of which is an independent professional the specialist has acted for. We contact referees directly, with the specialist's permission, rather than accepting a written testimonial.
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05 How we make introductions
We introduce a specialist because they fit the situation in front of us. We tell you why we have chosen them, and we tell them what we have shared about you before the introduction is made.
We do not sell placement in the network, and a specialist cannot pay to be recommended more often.
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06 Commercial arrangements and disclosure
We may have a commercial arrangement with a specialist, under which we receive a fee or a commission. Where one exists, we disclose it to you at the point of introduction — before you decide whether to engage them, not afterwards.
A commercial arrangement never determines who we recommend. At present we hold no such arrangements with any specialist in the network and receive no fee or commission for any introduction. If that changes, we will say so here and tell you at the point of introduction.
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07 What we expect of a partner
To respond to an introduced member within 2 working days, and to say so promptly if they cannot help rather than letting an enquiry go quiet.
To be clear about fees before work begins, and not to charge a SUPRTD member more than they would charge anyone else.
To keep the regulatory permissions, professional body membership and insurance their work requires, and to tell us without delay if any of that changes.
To treat what a member tells them in confidence, and to handle personal information in line with UK data protection law.
To decline work that falls outside their competence.
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08 What a partner can expect of us
Introductions that are relevant, with enough context to be useful. Honesty about what the member is looking for. No expectation of payment for access to members, and no pressure to discount.
We remain the member’s point of contact, but we do not sit between a specialist and their client once work begins.
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09 Ongoing review
Joining the network is not a one-off assessment. We review specialists on how they actually work with members — responsiveness, clarity about fees, and what members tell us afterwards.
We ask members for feedback after every introduction, directly and in their own words rather than through a score. Each specialist is reviewed formally once a year, and at any point before that if feedback warrants it.
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10 When an introduction is not working
Tell your concierge. We will look at what did not fit and arrange an alternative. Getting this right is part of the membership, not an exception to it.
Repeated poor fit is treated as information about the network, not about the member.
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11 Complaints about a specialist
Raise a complaint with the specialist first — they will have their own process, and where they are regulated they may fall within the remit of an ombudsman. Tell us as well, at hello@suprtd.com, so that it informs how we work with them.
We cannot resolve a complaint about advice we did not give, but we can and do act on what we learn.
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12 Leaving the network
A specialist who no longer meets these standards leaves the network. So does one whose conduct towards members, or towards us, makes the relationship untenable.
We may also remove a specialist simply because members no longer need what they do. Removal is not always a judgement on quality.
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13 Applying to join
We are not running an open call, but we do want to hear from specialists who work with independent professionals. Write to hello@suprtd.com with what you do, who you do it for, and the permissions or memberships you hold.
We read every approach and reply either way, usually within 10 working days. An approach is not an application and there is no waiting list: we add a specialist when members need what they do.
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14 Changes to these standards
We may update these standards as the network grows. The current version is dated 20 August 2026.